IT Support Technician

Job Description

As an IT Support Technician, you will play a critical role in troubleshooting and resolving technical issues. If you are eager to enhance your skills and deliver exceptional support, we want to hear from you!

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems.
• Set up and configure new computer hardware and software.
• Monitor and maintain computer systems and networks.
• Install and configure network equipment as per company standards.
• Identify troubleshooting steps and escalate issues as necessary.
• Participate in IT projects aimed at increasing operational efficiency.
• Regularly update and patch software to protect against vulnerabilities.

Requirements

Education

• Diploma in Information Technology or related field
• Degree in Computer Science is an advantage

Experience

• 2+ years experience in IT support roles

Technical Skills

• Windows and Linux operating systems
• Network troubleshooting and configuration
• Customer service skills

Soft Skills

• Effective communication skills
• Attention to detail

Certifications

• CompTIA A+ or similar certification
• Cisco Certified Network Associate (CCNA) is preferred

Languages

• English: Fluent

Advantageous

• Knowledge of remote support tools: Experience in using remote desktop applications for troubleshooting.
• Experience with IT project management: Capable of handling projects that improve IT service delivery.

Benefits

• Competitive salary with performance-based bonuses.
• Health and wellness benefits.
• Flexible working hours.
• Opportunities for professional development.

Company Culture

• Team Spirit: We value collaboration and encourage our employees to work together in achieving shared goals.
• Continuous Improvement: Our culture promotes learning and development to help our employees reach their full potential.
• Inclusivity: We embrace diversity and create an environment where everyone feels welcome.