Counter and Rental Clerk

Job Description

As a Counter and Rental Clerk, you will be the first point of contact for our guests. This role is crucial in ensuring that guests receive a warm welcome and high-quality service from the moment they arrive. You'll assist them with their requests, managing reservations, and providing information about our services.

Responsibilities

• Assist with the seamless check-in and check-out process for guests.
• Provide guests with information about hotel facilities and local attractions.
• Coordinate guest requests and communicate with relevant departments.
• Maintain a tidy and professional front desk area.
• Address any guest feedback or concerns promptly.
• Handle incoming calls and direct them to the right department.
• Ensure that all guest records are accurately maintained.
• Offer assistance with luggage and transportation needs.
• Complete other tasks as assigned by management.

Requirements

Education

• Matric certificate (or equivalent)
• Hospitality management training or certification is a plus

Experience

• At least 1 year in a relevant role is required.

Technical Skills

• Microsoft Office Suite
• Reservation software

Soft Skills

• Teamwork
• Professional demeanor

Advantageous

• Experience in a front desk role: Prior experience in a similar capacity is highly advantageous.
• Knowledge of local attractions: Ability to provide guests with recommendations about the area.

Benefits

• Comprehensive health and dental coverage
• Performance-based bonuses
• Flexible hours to promote work-life balance
• Training and development programs

Company Culture

• Innovation: We encourage creative ideas and welcome input from all team members.
• Diversity and Inclusion: Our workplace embraces diversity and inclusivity, contributing to a vibrant team culture.
• Work-Life Balance: We promote a balanced lifestyle to enhance employee well-being and productivity.