Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our dedicated team. The ideal candidate should have excellent troubleshooting skills and a passion for helping clients solve technical issues effectively.

Responsibilities

• Provide effective solutions to technical inquiries for various products.
• Monitor support tickets and ensure timely updates to clients.
• Engage in regular training sessions to stay updated on product changes.
• Build positive relationships with clients to enhance service delivery.
• Assist in the development of user guides and FAQs.

Requirements

Education

• Relevant IT Certification or Degree

Experience

• 3+ years in technical support with a focus on customer interaction

Technical Skills

• Remote Support Tools
• CRM Software

Soft Skills

• Adaptability
• Interpersonal Skills

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of Linux operating systems: Familiarity with Ubuntu or CentOS for basic support tasks.
• Background in IT sales: Experience in technical sales can be an added advantage.

Benefits

• Health and dental insurance packages
• Flexible working hours and remote work opportunities
• Retirement savings benefits
• Ongoing training and mentorship programs

Company Culture

• Open Communication: We maintain open lines of communication at all levels of the organization.
• Continuous Learning: We offer opportunities for every employee to grow and learn new skills.
• Work-Life Balance: We value your time, supporting a healthy work-life balance for all employees.