Account Manager

Job Description

As an Account Manager in Durban, you will be pivotal in managing client relationships and ensuring the delivery of superior services. You will work closely with our clients to understand their needs and provide tailored solutions that drive their success. Your expertise will contribute to our growth and the satisfaction of our clients, making you a key player in our team.

Responsibilities

• Develop and execute account strategies that align with clients' business goals.
• Conduct quarterly business reviews with clients to showcase value and performance.
• Facilitate cross-selling and up-selling of services within existing accounts.
• Monitor industry trends to enhance client offerings.
• Create and present proposals for new projects and initiatives.
• Ensure compliance with company policies and procedures during client interactions.
• Lead project kick-off meetings with clients to establish expectations.
• Mentor junior account staff to support their development.
• Establish a feedback loop with clients to continuously improve service delivery.
• Adapt strategies based on client feedback and market changes.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Postgraduate qualification is a plus

Experience

• 5+ years of experience in account management or client-facing role

Technical Skills

• Market research
• Project management software

Soft Skills

• Problem-solving
• Team leadership

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Networking skills: Strong networking abilities to develop relationships and create opportunities.
• Advanced negotiation skills: Ability to negotiate deals that benefit both the company and clients.

Benefits

• Attractive remuneration package including bonuses
• Access to training and professional development programs
• Flexible work hours
• Employee assistance programs for personal support

Company Culture

• Adaptability: Our company embraces change and adapts quickly to market dynamics.
• Diversity and Inclusion: We value diversity and create an inclusive workplace.
• Work-Life Balance: We promote a healthy work-life balance for all employees.