Hospitality Manager

Job Description

We are seeking a highly motivated Hospitality Manager to lead our hotel operations in Durban. You will be responsible for ensuring the highest standards of service, overseeing staff performance, and managing guest relations to enhance their experiences. The ideal candidate will have a strong background in hospitality management, a passion for customer service, and the ability to drive operational excellence.

Responsibilities

• Supervise hotel operations, ensuring guest satisfaction and service excellence.
• Lead and motivate staff to provide outstanding hospitality.
• Develop marketing plans to drive occupancy and revenue.
• Review financial statements to manage operating costs.
• Address guest inquiries and implement corrective actions as needed.
• Ensure adherence to regulatory compliance and safety protocols.
• Schedule and organize staff training sessions.
• Engage with guests to gather feedback and enhance their experience.
• Collaborate with suppliers and vendors for cost-effective purchasing.
• Maintain hotel facilities to ensure they meet industry standards.

Requirements

Education

• Bachelor's degree in Hospitality Management or a related field
• MBA preferred

Experience

• 5+ years of experience in hotel management

Technical Skills

• Hospitality Software
• Financial Management

Soft Skills

• Communication
• Leadership

Certifications

• Certified Hospitality Administrator (CHA)
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Previous experience in a luxury hotel setting: Experience managing operations in high-end hospitality environments.
• Fluent in additional languages: Ability to communicate in multiple languages is a plus.

Benefits

• Competitive salary and performance bonuses
• Health and wellness programs
• Employee discounts on hotel services
• Opportunities for career advancement

Company Culture

• Team Collaboration: We promote a supportive team environment where every member contributes.
• Guest-Centric Approach: We prioritize our guests’ experiences in everything we do.
• Continuous Improvement: We believe in lifelong learning and strive for continuous personal and professional development.