Service Desk Analyst

Job Description

As a Service Desk Analyst, you will be the first line of support for our clients, ensuring smooth operation of IT services. You will troubleshoot issues, manage tickets, and provide excellent customer service in a fast-paced environment.

Responsibilities

• Provide remote support to users experiencing difficulties.
• Identify recurring issues and suggest proactive solutions.
• Maintain an inventory of hardware and software resources.
• Stay updated with the latest technology trends and updates.
• Contribute to the development of user guides and training materials.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Information Technology is preferred

Experience

• 2+ years of relevant experience in IT support roles

Technical Skills

• Mac OS
• ITSM Tools

Soft Skills

• Communication
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (AWS, Azure): Familiarity with cloud platforms and their services.
• Familiarity with Active Directory: Understanding of Active Directory for user management.

Benefits

• Comprehensive medical aid coverage
• Employee assistance program
• Annual performance bonuses
• Flexible working hours

Company Culture

• Positive Work Environment: Our workplace is designed to foster positivity and motivation.
• Employee Recognition: We value and recognize the contributions of our team members.
• Diversity and Inclusion: We are committed to diversity and inclusion in our hiring and workplace culture.