Your Applcation has already been submitted

Go to Applications

Job Description
We are seeking an experienced Customer Experience Manager to lead our initiatives in enhancing customer satisfaction and loyalty. You will be responsible for developing strategies that improve the overall customer journey, ensuring a positive experience from start to finish.

Category: Customer Service and Support - Customer Experience Management
Full Time
  • R500,000 - R800,000 / Year
  • R41667 - R66667 / Month

Closing Date: 2025-02-05
Location: Johannesburg
Job Responsibilities
  • Execute customer experience strategies to enhance satisfaction.
  • Oversee initiatives that boost customer loyalty and retention.
  • Analyze trends in customer feedback for continuous improvement.
  • Work closely with teams to improve customer interaction processes.
  • Evaluate customer experience success metrics and report findings.
  • Provide training for staff to excel in customer service delivery.
  • Align customer experience objectives with corporate strategy.
  • Build strong relationships with stakeholders and partners.
  • Conduct customer journey analyses to discover enhancement areas.
  • Research industry advancements to inform customer experience initiatives.
Job Requirements
  • Bachelor's degree in Business Administration or related field
  • Master's degree is an advantage
  • Customer Journey Mapping Extensive experience in mapping customer journeys to drive improvements.
  • Data Analysis Strong analytical skills to interpret customer data and trends.
  • Communication Exceptional communication skills for client interactions.
  • Empathy Ability to understand and relate to customer needs.
  • Certification in Customer Experience Management
  • Professional Certified Marketer (PCM)
  • English (Fluent)
Advantageous
  • Familiarity with CRM software: Experience using CRM software to manage customer relationships effectively.
  • Experience in change management: Ability to lead and manage organizational changes affecting customer experience.
Benefits
  • Competitive salary
  • Health insurance
  • Pension contribution
  • Flexible working hours
Company Culture
  • Team Spirit: We value teamwork and encourage collaboration across all levels.
  • Customer-Centric: Our focus is always on the customer, striving for the best experience.
  • Innovation: We support creative solutions and continuously seek to improve our processes.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Customer Experience Manager position and share your profile with the recruiter.
Other Customer Service and Support Jobs (1383 Listings)
Categories: >Customer Service and Support - Customer Experience Management

Switchboard Operator Supervisor

Fulltime, Johannesburg


As a Switchboard Operator Supervisor, you will oversee the daily operations of the switchboard team to ensure efficient communication within our organization. This role involves supervising switchboard operators, managing incoming and outgoing calls, and providing exceptional customer service. You will play a key role in improving operational processes and enhancing team performance.

R15,000 - R25,000

Account Manager

Fulltime, Johannesburg


We are seeking a motivated Account Manager to join our Johannesburg team. The ideal candidate will be responsible for managing client relationships, ensuring satisfaction, and driving sales growth. You will be a key player in our dynamic team, working closely with clients to deliver tailored solutions.

R300,000 - R450,000

Customer Support Representative

Fulltime, Bloemfontein


We are seeking a motivated and friendly Customer Support Representative to join our Bloemfontein team. You will be the first point of contact for our customers, helping them with inquiries and issues related to our products and services. The ideal candidate should possess strong communication skills and a passion for customer service.

R180,000 - R240,000

Textile Winding, Twisting, and Drawing Out Machine Setters, Operators, and Tenders

Fulltime, Johannesburg


As a Textile Winding, Twisting, and Drawing Out Machine Setter at ABC Copper Wire, you will be responsible for operating machinery used to handle copper wires. Your role will include ensuring the smooth operation of machines, performing maintenance checks, and adhering to safety standards while producing high-quality wire products.

R15,000 - R25,000


View full list here:
Customer Service and Support

Blog Articles

The Role of Recruitment Agencies in South Africa: Pros and Cons for Job Seekers
The Role of Recruitment Agencies in South Africa: Pros and Cons for Job Seekers
2024-08-29

Explore the role of recruitment agencies in South Africa, their benefits and drawbacks for job seekers, and how they impact your job search..

Remote Work Trends in South Africa: Opportunities and Challenges
Remote Work Trends in South Africa: Opportunities and Challenges
2024-08-29

Explore the evolving landscape of remote work in South Africa, addressing both opportunities and challenges. From technological advancements to socio-economic impacts, delve into the core trends shaping the future..

Bridging the Gap: Workplace Readiness Programs in South Africa
Bridging the Gap: Workplace Readiness Programs in South Africa
2024-08-29

Explore how workplace readiness programs are closing the gap between education and employment in South Africa, providing skills and opportunities for the youth..

Leveraging Networking for Job Opportunities in South Africa
Leveraging Networking for Job Opportunities in South Africa
2024-08-29

Explore how networking can play a pivotal role in securing job opportunities in South Africa. Get tips, insights, and strategies to enhance your career prospects..

Overcoming Unemployment: Effective Strategies for South African Job Seekers
Overcoming Unemployment: Effective Strategies for South African Job Seekers
2024-08-29

Discover actionable strategies to tackle unemployment in South Africa. Enhance your job search with practical tips and insights tailored for the local market..

© Copyright 2025 Jobfly.co.za All Rights Reserved.