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Job Description
We are seeking an experienced Customer Experience Manager to lead our initiatives in enhancing customer satisfaction and loyalty. You will be responsible for developing strategies that improve the overall customer journey, ensuring a positive experience from start to finish.

Category: Customer Service and Support - Customer Experience Management
Full Time
  • R500,000 - R800,000 / Year
  • R41667 - R66667 / Month

Closing Date: 2025-02-05
Location: Johannesburg
Job Responsibilities
  • Design and implement innovative customer experience strategies.
  • Lead efforts to improve customer satisfaction and engagement.
  • Utilize customer feedback to drive actionable insights.
  • Collaborate with various departments to align customer initiatives.
  • Regularly assess and report on customer experience performance.
  • Develop and deliver training for team members focused on improving customer service.
  • Ensure customer experience initiatives are aligned with overall business goals.
  • Foster strong relationships with internal and external stakeholders.
  • Map out the customer journey to identify pain points and opportunities.
  • Keep abreast of market trends and best practices for customer experience.
Job Requirements
  • Bachelor's degree in Business Administration or related field
  • Master's degree is an advantage
  • Customer Journey Mapping Extensive experience in mapping customer journeys to drive improvements.
  • Data Analysis Strong analytical skills to interpret customer data and trends.
  • Communication Exceptional communication skills for client interactions.
  • Empathy Ability to understand and relate to customer needs.
  • Certification in Customer Experience Management
  • Professional Certified Marketer (PCM)
  • English (Fluent)
Advantageous
  • Familiarity with CRM software: Experience using CRM software to manage customer relationships effectively.
  • Experience in change management: Ability to lead and manage organizational changes affecting customer experience.
Benefits
  • Competitive salary
  • Health insurance
  • Pension contribution
  • Flexible working hours
Company Culture
  • Team Spirit: We value teamwork and encourage collaboration across all levels.
  • Customer-Centric: Our focus is always on the customer, striving for the best experience.
  • Innovation: We support creative solutions and continuously seek to improve our processes.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Customer Experience Manager position and share your profile with the recruiter.
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