Customer Service Representative

Job Description

We are on the lookout for a proactive Customer Service Representative to join our team in Port Elizabeth. The ideal candidate should possess excellent communication skills and a strong customer-focused attitude, prepared to handle inquiries, complaints, and provide resolutions in a timely manner.

Responsibilities

• Respond promptly and efficiently to customer inquiries.
• Educate customers about our products and services.
• Ensure compliance with company policies and procedures.
• Contribute to team efforts by accomplishing related tasks.
• Maintain a positive attitude and contribute to a supportive team environment.

Requirements

Education

• Matric Certificate
• Diploma in Customer Service Management is a plus

Experience

• 3+ years of customer service or related experience preferred

Technical Skills

• Zendesk
• Data Entry

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with customer feedback systems: Experience with tools that gather and analyze customer feedback.
• Proficiency in additional languages: Ability to communicate with customers in more than one language.

Benefits

• Attractive health insurance plans
• Generous leave policies including sick leave
• Incentives based on performance metrics
• Training programs for career progression

Company Culture

• Positive Work Environment: We strive to create a positive work culture that promotes mental well-being and job satisfaction.
• Continuous Development: We believe in ongoing training and development to enhance employee skills.
• Respect and Integrity: We uphold high standards of respect and integrity in all our interactions.