Customer Support Representative

Job Description

We are seeking a passionate Customer Support Representative to engage with our customers, offering expert assistance and ensuring their needs are met. If you are a problem solver who enjoys helping others, this is the perfect opportunity for you to thrive.

Responsibilities

• Engage with customers to provide personalized support.
• Handle escalated client issues with empathy and professionalism.
• Monitor customer feedback to identify areas for improvement.
• Facilitate customer retention initiatives through proactive communication.
• Liaise with sales and marketing teams to communicate customer needs.
• Support the development of customer support policies and procedures.

Requirements

Education

• Matric or equivalent qualification
• Degree in Business Administration or related field is preferred

Experience

• 3+ years of experience in customer support

Technical Skills

• Zendesk
• Social Media

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Setswana: Conversational

Advantageous

• Experience with conflict resolution: Proven experience in handling customer complaints and conflicts.
• Familiarity with remote support tools: Experience with tools used for remote assistance fulfills a significant requirement.

Benefits

• Attractive salary package with bonuses based on performance
• Comprehensive health and wellness programs
• Generous annual leave and public holidays
• Career advancement and training opportunities

Company Culture

• Innovation: We encourage innovative approaches to solving customer problems.
• Continuous Improvement: We are committed to continuous improvement in our processes and services.
• Respect: We value respect and inclusivity in our workplace culture.