Order Processing Clerk

Job Description

The Order Processing Clerk will be responsible for efficiently processing customer orders while ensuring accuracy and timely delivery. The perfect candidate thrives in a fast-paced environment and excels in multitasking.

Responsibilities

• Prepare invoices and order confirmations for customers.
• Conduct quality checks on outgoing orders.
• Assist in training new team members on order processes.
• Stay updated on product availability and promotions.
• Handle returns and exchanges in accordance with company policy.

Requirements

Education

• Matric certificate or equivalent
• Diploma in Retail or E-commerce is an added advantage

Experience

• 2+ years of experience in order processing, customer service, or related field

Technical Skills

• Order management software
• CRM systems

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent
• Other South African Language: Basic

Advantageous

• Fluency in multiple languages: Understanding of both English and Afrikaans can have significant customer service benefits.
• Experience with customer service training: Prior experience in training new staff can be advantageous.

Benefits

• Comprehensive health coverage
• Flexible working hours
• Employee engagement initiatives
• Access to training and development programs

Company Culture

• Innovation: We encourage innovative ideas that drive the success of our business.
• Continuous Improvement: We are dedicated to fostering a culture of continuous improvement and learning.