Counter and Rental Clerk

Job Description

As a Counter and Rental Clerk, you will be the first point of contact for our customers, assisting them in renting vehicles and ensuring a smooth rental process. Your exceptional customer service skills will be key to creating a positive experience for our clientele.

Responsibilities

• Assist customers with rental processes, ensuring a fast and efficient service.
• Educate customers regarding rental policies and vehicle operation.
• Document and report any complaints or issues raised by customers.
• Work closely with team members to achieve departmental goals.
• Ensure the rental counter area is presentable and organized.
• Monitor vehicle inventory and report any discrepancies.
• Provide feedback to management on improving customer service.
• Participate in staff meetings and training programs.

Requirements

Education

• Matric certificate or equivalent

Experience

• Experience in a customer-facing role is a significant advantage.

Technical Skills

• Point-of-Sale (POS) systems

Soft Skills

• Strong communication skills
• Organizational skills

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Bilingual skills: Ability to communicate in multiple languages is a plus.
• Previous cash handling experience: Experience managing transactions accurately and efficiently.

Benefits

• Attractive salary package with potential bonuses.
• Comprehensive health coverage.
• Flexible work hours.
• Supportive team environment.

Company Culture

• Continuous Improvement: We are committed to constant learning and improving our services.
• Work-Life Balance: We emphasize the importance of work-life balance for our employees.
• Community Engagement: We actively participate in community service and outreach programs.