IT Help Desk Analyst

Job Description

As an IT Help Desk Analyst, you will utilize your troubleshooting skills to resolve technical issues, support users effectively, and help enhance the overall IT service delivery in our growing organization in Port Elizabeth.

Responsibilities

• Facilitate communication between users and technical staff.
• Monitor system alerts and perform system checks.
• Analyze recurring issues and recommend preventative measures.
• Prepare reports on help desk operations and user satisfaction.
• Assist in special IT projects as needed.

Requirements

Education

• IT Certifications (A+, Network+, etc.) preferred

Experience

• Experience in supporting a variety of software applications

Technical Skills

• Networking
• Active Directory

Soft Skills

• Problem Solving
• Team Player

Languages

• English: Fluent

Advantageous

• Project Management experience: Experience in managing small IT projects would be an advantage.
• Scripting Knowledge: Knowledge of basic scripting in PowerShell or Python to automate tasks.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contribution
• Flexible work arrangements
• Employee training and development programs

Company Culture

• Continuous Learning: We provide ongoing learning opportunities to help our team grow and adapt.
• Community Engagement: We encourage community involvement and volunteerism among our team members.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.