Call Out Operator

Job Description

We are seeking a highly motivated and efficient Call Out Operator to join our team. The successful candidate will be responsible for answering emergency calls and dispatching appropriate personnel, ensuring a swift and effective response.

Responsibilities

• Promptly answer and assess emergency calls to determine urgency.
• Co-ordinate the dispatch of first responders, ensuring they have the necessary information.
• Keep accurate logs of calls and actions taken for future reference.
• Evaluate the outcomes of incidents and update response protocols as needed.
• Maintain communication with all emergency services during incidents.
• Utilize Microsoft Office Suite and emergency dispatch software for documentation.
• Participate in community education about emergency procedures.
• Provide updates to management on call volume and incident trends.
• Coordinate equipment readiness with field units.
• Contribute to team meetings to improve service delivery.

Requirements

Education

• Matric certificate
• Call Centre Certificate
• Emergency Services Training Certificate (advantageous)

Experience

• Previous experience in a call centre or emergency services environment is preferred.

Technical Skills

• Emergency Dispatch Software
• Microsoft Office Suite

Soft Skills

• Strong Communication Skills
• Problem Solving
• Calm under Pressure
• Attention to Detail
• Multitasking

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience in Fast-paced Environments: Ability to adapt quickly to changing situations.
• Valid Driver's License: A driver's license is essential for potential field operations.

Benefits

• Monthly performance bonuses
• Paid leave
• Access to wellness programs
• Employee assistance program
• Work-life balance initiatives

Company Culture

• Collaboration: We emphasize teamwork and open communication to solve problems effectively.
• Respect: We value every team member’s contributions and uphold a respectful workplace.
• Professional Growth: We support continuous learning and professional development for all employees.