Customer Support Representative

Job Description

Join our Durban office as a Customer Support Representative, where you will directly engage with our customers to resolve queries and provide outstanding support. This role requires strong problem-solving skills and a commitment to customer satisfaction.

Responsibilities

• Deliver high-quality customer service to enhance customer satisfaction.
• Manage customer complaints professionally and efficiently.
• Provide accurate product information and guide customers in using our services.
• Work with team members to develop best practices and improve service quality.
• Participate in team meetings to discuss strategies for improving customer service.
• Assist in the onboarding process for new customers.
• Identify trends in customer inquiries and suggest potential solutions.
• Engage with customers to gather feedback for product improvement.
• Follow up with customers to ensure their issues were resolved.

Requirements

Education

• High School Diploma or equivalent
• Degree in Communications, Business or a related field is preferred

Experience

• 2+ years of experience in a customer-focused role

Technical Skills

• CRM Software
• Data Entry Skills

Soft Skills

• Attention to Detail
• Patience

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Multilingual capabilities: Ability to communicate in multiple languages effectively.
• Experience in a fast-paced environment: Comfortable working in dynamic and high-energy settings.

Benefits

• Comprehensive health insurance
• Quarterly team building activities
• Access to employee discounts
• Pension plan options
• Work-life balance initiatives

Company Culture

• Diversity and Inclusion: Valuing diverse perspectives and experiences in building our team and culture.
• Positive Work Environment: Creating a welcoming and positive atmosphere where everyone can thrive.