IT Support Specialist

Job Description

As an IT Support Specialist, you will be critical to ensuring smooth IT operations within our organization. You will provide technical assistance, troubleshooting issues, and ensure that our team has the necessary tools for success.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation, resolving issues efficiently.
• Set up new user accounts and profiles, providing training on equipment.
• Support the maintenance of network systems and security measures.
• Conduct regular maintenance of IT equipment and software updates.
• Provide input on IT strategy and assist with budget management.
• Collaborate with external vendors for repair and maintenance services.
• Participate in disaster recovery planning and implementation.

Requirements

Education

• Degree in Computer Science or equivalent qualification

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Hardware Troubleshooting
• Software Installation and Configuration

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Intermediate

Advantageous

• Knowledge of Cloud Services (AWS/Azure): Experience with cloud platforms and solutions.
• Scripting Skills (PowerShell/Python): Ability to automate tasks through scripting languages.

Benefits

• Comprehensive medical aid and health coverage
• Generous leave policies and public holidays
• Training and career development programs
• Work-from-home opportunities

Company Culture

• Work-Life Balance: We value work-life balance and encourage our staff to maintain a healthy lifestyle.
• Open Communication: We emphasize open communication channels for sharing ideas and feedback.
• Growth Opportunities: We offer ample opportunities for professional growth and skill development.