IT Support Technician

Job Description

We are on the lookout for a skilled IT Support Technician who will be tasked with resolving technical issues, supporting our team, and maintaining network systems. Your expertise will be invaluable in ensuring our operations run without a hitch, making you a key asset to the business.

Responsibilities

• Deliver exceptional customer service to all internal clients.
• Ensure timely resolution of technical issues, maintaining high user satisfaction.
• Work with vendors for the procurement of hardware and software.
• Analyze system performance and make suggestions for improvements.
• Support IT projects and initiatives as required.
• Ensure backup and recovery procedures are followed properly.
• Provide input for technical documentation and user manuals.
• Assist with network monitoring and performance improvements.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows OS
• Networking
• Technical Support
• Hardware Troubleshooting
• Software Installations

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Linux Systems: Familiarity with Linux operating systems for troubleshooting.
• Network Security Knowledge: Understanding of IT security principles and practices.

Benefits

• Competitive salary package
• Medical aid and retirement options
• Work-life balance with flexible hours
• Opportunities for career advancement
• Supportive team environment

Company Culture

• Team Spirit: We believe in a collaborative environment where everyone contributes.
• Innovation: We encourage creative thinking and novel solutions.
• Growth and Development: We are committed to the continuous development of our employees.