E-commerce Manager

Job Description

We are looking for an E-commerce Manager to oversee our online sales strategy in Durban. The successful candidate will be responsible for driving traffic, optimizing the customer journey, and managing our e-commerce operations to ensure sales growth and customer satisfaction.

Responsibilities

• Establish e-commerce performance KPIs and ensure they align with overall business objectives.
• Manage promotional strategies, including sales events and discounts to drive traffic.
• Collaborate with customer support to address online customer issues efficiently.
• Innovate new ways to enhance the e-commerce customer journey through technology.
• Monitor competitor activities and market trends to maintain a competitive edge.
• Develop and execute SEO strategies to improve organic search rankings.
• Engage with customers through social media to build brand loyalty and drive sales.
• Prepare detailed reports for upper management concerning sales forecasting and market analysis.

Requirements

Education

• Master's degree in Business Administration or related field is preferred

Experience

• 5+ years of experience in e-commerce or digital marketing management

Technical Skills

• Marketing Automation Tools
• Content Management Systems

Soft Skills

• Strategic Thinking
• Analytical Skills

Certifications

• Digital Marketing Certification
• E-commerce Management Certification

Languages

• English: Fluent

Advantageous

• Familiarity with affiliate marketing strategies: Understanding of how to implement and optimize affiliate programs.
• Experience with A/B testing: Ability to conduct A/B testing to improve conversion rates.

Benefits

• Comprehensive health benefits package
• Professional development opportunities
• Work-life balance initiatives
• Team-building events and activities

Company Culture

• Innovation: We value creativity and innovative thinking to stay ahead in the e-commerce industry.
• Work-Life Balance: We prioritize our employees' health and well-being, offering flexible schedules.
• Customer-Centric Approach: Our focus is on providing exceptional experiences for our customers.