Customer Service Representative

Job Description

We are currently seeking a Customer Service Representative to join our dynamic team in Johannesburg. The ideal candidate will excel in providing outstanding service, resolving customer inquiries, and enhancing overall customer satisfaction. As a vital part of our team, you will act as the first point of contact for our clients, handling various requests and ensuring a smooth customer experience.

Responsibilities

• Manage customer inquiries through various communication channels.
• Ensure all customer feedback is recorded and addressed.
• Educate customers on product features and benefits.
• Support sales initiatives through customer engagement.
• Identify trends and report on customer concerns.
• Collaborate closely with support teams to enhance service delivery.

Requirements

Education

• Matric qualification or equivalent
• Degree in Business Administration or related field is an advantage

Experience

• 2+ years experience in customer service or call centre environment

Technical Skills

• CRM Software
• Multitasking

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent
• Zulu: Conversational

Benefits

• Comprehensive medical aid options
• Annual performance bonuses
• Employee discounts
• Work-life balance initiatives

Company Culture

• Inclusivity: We value diversity and promote an inclusive workplace.
• Innovation: We encourage creative solutions and innovative thinking amongst our team members.
• Work-Life Balance: We understand the importance of balancing work and personal life, supporting our employees accordingly.