Customer Support Representative

Job Description

Join our dynamic team in Durban as a Customer Support Representative! You will be responsible for addressing customer queries, resolving issues, and ensuring a positive customer experience. Your ability to communicate effectively and empathize with customers will be pivotal in this role.

Responsibilities

• Manage incoming calls and customer correspondence effectively.
• Assist with onboarding and training of new staff.
• Create and maintain comprehensive documentation of procedures.
• Actively seek out solutions to improve customer experience.

Requirements

Education

• Matric certificate
• Bachelor's degree in Business Administration or Communication is preferable

Experience

• 3+ years of experience in a customer service environment

Technical Skills

• Zendesk
• Google Workspace

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with handling escalated situations: Ability to manage difficult customer interactions with professionalism.
• Bilingual capabilities: Being fluent in additional languages can be beneficial for customer interactions.

Benefits

• Attractive remuneration with performance bonuses
• Comprehensive health and wellness programs
• Employee discounts on services
• Support for further education and training

Company Culture

• Customer-centric approach: We are dedicated to putting our customers at the heart of everything we do.
• Empowerment: Our employees are empowered to make decisions that enhance customer satisfaction.
• Work-life balance: We support our employees in achieving a healthy work-life balance.