Customer Service Representative

Job Description

We are on the lookout for a Customer Service Representative in Johannesburg. In this role, you will be responsible for addressing customer inquiries, resolving issues, and providing product knowledge. Your commitment to exceptional service will help create loyal customers and contribute to our company’s success.

Responsibilities

• Answer customer questions and provide solutions.
• Escalate unresolved issues to the appropriate departments.
• Stay updated on product changes and company policies.
• Support promotional campaigns and new product launches.
• Engage with customers on social media for service inquiries.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree preferred

Experience

• 2+ years of customer-facing experience

Technical Skills

• Help Desk Software
• Telephony Systems

Soft Skills

• Active Listening
• Problem-Solving

Languages

• English: Fluent

Advantageous

• Fluency in another language: Being bilingual is a significant advantage.
• Experience with Microsoft Office Suite: Proficiency in Word, Excel, and Outlook.

Benefits

• Comprehensive medical aid
• Employee discounts
• Flexible working hours
• Training and development programs

Company Culture

• Team-Oriented Environment: We foster a supportive atmosphere where teamwork thrives.
• Customer-Centric Approach: Our focus is always on delivering the best for our customers.
• Innovation and Growth: Encouraging continuous improvement and creativity across all levels.