Remote IT Support Technician

Job Description

As a Remote IT Support Technician, you'll be the go-to support for our clients, providing timely and effective resolutions to technical issues. Your role involves working with various clients, diagnosing their computer issues, and ensuring they receive a top-notch customer experience.

Responsibilities

• Act as the first point of contact for IT support within the company.
• Troubleshoot and resolve technical issues for internal and external clients.
• Maintain a knowledge base of frequently asked questions and IT issues.
• Provide insights on improving user experience with technology.
• Prepare reports on common issues for further analysis.

Requirements

Education

• National Certificate in IT or equivalent qualification
• Bachelor's degree in IT is preferred

Experience

• 2+ years of experience in customer technical support

Technical Skills

• IT Support
• Software Installation

Soft Skills

• Time Management
• Empathy

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity best practices: Knowledgeable about security protocols and one-on-one training.
• Experience with virtual desktop infrastructure (VDI): Hands-on experience setting up and troubleshooting VDI solutions.

Benefits

• Flexi-time work schedule.
• Comprehensive health coverage.
• Professional development programs.
• Annual team retreats.

Company Culture

• Innovation-Driven: Our culture encourages innovation at all levels, allowing new ideas to flourish.
• Supportive Environment: We are committed to creating a supportive environment that values diverse perspectives.
• Recognition and Reward: We value hard work and recognize and reward our employees for their contributions.