Airline Reservationist

Job Description

As an Airline Reservationist, you will play a crucial role in managing flight bookings and providing top-notch customer service. The ideal candidate must be detail-oriented, able to handle inquiries professionally, and maintain an excellent rapport with clients.

Responsibilities

• Assist customers in making flight reservations and adjustments.
• Inform customers about flight schedules, fares, and routes.
• Process payments efficiently and issue tickets.
• Maintain records of customer transactions and communications.
• Resolve customer complaints and issues promptly and professionally.
• Collaborate with different departments to ensure a seamless travel experience.
• Provide insights to management on customer feedback and industry trends.
• Engage in upselling flight packages and additional services.
• Assist in training new staff members and sharing best practices.

Requirements

Education

• Matric certificate or equivalent
• Certification in airline reservation systems (such as Amadeus, Galileo, Sabre) (advantageous)

Experience

• Minimum of 1 year experience in a customer service role, preferably in the airline or travel industry.

Technical Skills

• Strong customer service focus
• Knowledge of the airline industry

Soft Skills

• Time management skills
• Teamwork

Certifications

• Certified Customer Service Professional (CCSP)

Languages

• English: Fluent

Advantageous

• Ability to work remotely or from home: Flexibility in work arrangements can enhance job satisfaction.
• Experience working in a multicultural environment: Skills in navigating diverse cultural backgrounds enhance service delivery.

Benefits

• Health and wellness programs
• Flexible working hours
• Retirement savings plan with company matching
• Support for continuing education and certifications

Company Culture

• Growth Opportunities: We offer numerous opportunities for personal and professional growth through training and mentorship programmes.
• Innovation: Our team consistently seeks new and effective approaches to enhance customer service and operational efficiency.