Customer Support Representative

Job Description

Join our team in Pretoria as a Customer Support Representative! In this role, you will assist customers by answering questions and resolving concerns promptly and efficiently. We're seeking someone with excellent problem-solving abilities and a friendly attitude!

Responsibilities

• Provide support via phone, email, and chat to customers.
• Conduct follow-ups with customers to ensure their issues are resolved.
• Assist with order processing and account management.
• Maintain high customer satisfaction ratings.
• Collaborate with other departments to enhance service delivery.
• Suggest process improvements based on customer feedback.

Requirements

Education

• Matric/Grade 12
• Diploma in customer service or a related field is preferred

Experience

• 2-4 years of experience in customer support or related field

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Problem-solving skills
• Adaptability

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Bilingual capabilities: Additional language skills such as Afrikaans or Xhosa are preferred.
• Previous experience in a sales role: Strong sales skills can enhance customer interaction quality.

Benefits

• Comprehensive medical aid
• Employee discounts on company products
• Flexible working hours
• Regular team-building activities

Company Culture

• Continuous improvement: We strive for excellence and continuously seek to improve our service offerings.
• Customer first: Our customers are at the heart of everything we do.
• Respect and integrity: We treat each other and our customers with utmost respect and honesty.