E-commerce Product Specialist

Job Description

As an E-commerce Product Specialist, you will play a pivotal role in shaping our product offerings and enhancing our online presence. You will collaborate with cross-functional teams to implement strategies that drive sales and improve the customer experience.

Responsibilities

• Define product vision and strategy based on market trends.
• Collaborate with cross-functional teams to deliver innovative solutions.
• Test and validate new product features with customers.
• Facilitate training sessions for team members on product enhancements.
• Prepare reports on product performance metrics and KPIs.
• Implement feedback loops with customers to refine product offerings.

Requirements

Education

• Bachelor's degree in any relevant field
• Master's degree in Business or Marketing is preferred

Experience

• 3+ years of experience in online retail management

Technical Skills

• SEO/SEM
• Content Management Systems

Soft Skills

• Analytical Thinking
• Team Leadership

Certifications

• E-commerce Analytics Certification
• Project Management Professional (PMP)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Understanding of UX/UI principles: Ability to enhance product design based on user experience insights.
• Experience with CRM software: Familiarity with tools like Salesforce to manage customer relationships.

Benefits

• Comprehensive medical aid coverage
• Flexible working arrangements
• Sabbatical opportunities after tenure
• Team-building events and retreats

Company Culture

• Fun and Engaging: We believe that a fun workplace boosts productivity and creativity.
• Work-Life Balance: We support flexible working hours to ensure a healthy work-life balance.
• Encouragement of Innovation: We encourage all team members to think outside the box and bring new ideas.