Customer Support Representative

Job Description

We are seeking a passionate and customer-oriented Customer Support Representative to join our Durban team. You will play a crucial role in providing high-quality support to our customers, assisting with inquiries, and resolving issues promptly and effectively. The ideal candidate thrives in a dynamic environment and is committed to delivering a positive customer experience.

Responsibilities

• Manage incoming calls and customer requests with a positive attitude.
• Resolve product or service issues by clarifying the customer's complaint.
• Provide support for product usage and features.
• Create a customer satisfaction survey process to improve service quality.
• Train new team members on customer service protocols.

Requirements

Education

• National Diploma in Customer Service or Business Administration
• Degree in Hospitality or related field is preferred

Experience

• 3+ years of experience in customer support roles

Technical Skills

• Help Desk Tools
• Data Entry

Soft Skills

• Problem-solving
• Teamwork

Advantageous

• Knowledge of call center operations: Understanding of call center procedures and metrics.
• Proficiency in social media platforms: Experience handling customer inquiries on social media.

Benefits

• Comprehensive medical and dental aid.
• Employee assistance programs and wellness initiatives.
• Paid time off for personal development.
• Flexible working hours available.

Company Culture

• Diversity and Inclusion: We embrace a diverse workforce and inclusive workplace culture.
• Work-Life Balance: We promote a balanced lifestyle and support our team members in achieving it.
• Innovation: Our team is encouraged to think creatively and propose new ideas.