Technical Support Engineer

Job Description

We are on the lookout for a Technical Support Engineer to join our enthusiastic team in Port Elizabeth. The successful candidate will be responsible for diagnosing and resolving hardware and software issues, providing excellent customer support, and contributing to our overall commitment to quality service delivery.

Responsibilities

• Provide guidance on IT best practices and educate clients on new technologies.
• Conduct hardware repairs and software installations.
• Work closely with developers to report software bugs and enhancements.
• Perform network configurations and troubleshooting as needed.

Requirements

Education

• Bachelor's degree in Information Technology or Electronics

Experience

• 3+ years in a technical support environment

Technical Skills

• Remote desktop support
• Knowledge of application support

Soft Skills

• Customer service orientation
• Time management skills

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP Systems: Understanding of VoIP technology and phone systems integration.
• Basic knowledge of programming languages: Familiarity with languages such as Python or JavaScript would be beneficial.

Benefits

• Attractive salary with performance bonuses
• Comprehensive health insurance coverage
• Access to training programs and certifications
• Work-life balance initiatives

Company Culture

• Innovation and Creativity: We encourage new ideas and innovative approaches to problem-solving.
• Diverse Team: Our team consists of diverse backgrounds, leading to richer ideas and solutions.
• Work-Life Balance: We promote a healthy work-life balance for all employees.