Technical Support Engineer

Job Description

Join our vibrant support team in Durban as a Technical Support Engineer. You will be the first point of contact for clients seeking assistance with our IT products. Your technical acumen and customer-focused attitude will contribute significantly to our goal of delivering exceptional service and fostering lasting client relationships.

Responsibilities

• Manage customer complaints and provide solutions in a timely manner.
• Participate in team meetings to enhance service delivery processes.
• Contribute to team goals and improve customer service methodologies.
• Assist in the development and implementation of support protocols.
• Utilize remote assistance tools to diagnose issues more efficiently.

Requirements

Education

• Bachelor’s degree in Information Technology or related field

Experience

• 3-5 years of experience in a technical support role

Technical Skills

• Technical Writing
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with remote desktop software: Hands-on experience with software used for remote tech support.
• Knowledge of cloud services: Understanding cloud technologies and services.

Benefits

• Medical aid and health insurance coverage
• Paid time off and sick leave
• Work-life balance and flexible hours
• Opportunities for professional development

Company Culture

• Inclusive Environment: We value diversity and promote an inclusive culture where everyone feels welcome.
• Collaboration Focused: Our team thrives on collaboration and open communication to achieve objectives.
• Continuous Improvement: We encourage continuous learning and development to enhance skills and knowledge.