Hospitality Manager

Job Description

We are looking for an experienced Hospitality Manager to oversee our operations in Durban. The ideal candidate will have a knack for enhancing the guest experience and a proven track record of managing a team effectively.

Responsibilities

• Drive guest engagement through tailored services and offerings.
• Evaluate and improve operational processes for efficiency.
• Supervise event planning and execution in the establishment.
• Collect and analyze guest feedback for continuous improvement.
• Ensure high standards of cleanliness and maintenance throughout the property.
• Stay informed of industry trends to remain competitive.

Requirements

Education

• Degree in Business Administration with a focus on Hospitality

Experience

• 5+ years of experience in a hotel management role

Technical Skills

• Operational Strategy
• Customer Relationship Management

Soft Skills

• Leadership
• Adaptability

Certifications

• Certified Hotel Administrator (CHA)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with hotel management software: Experience with software like Opera or similar.
• Experience in marketing and promotions: Ability to develop marketing strategies for increased guest interest.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Paid vacation and sick leave
• Training programs for career advancement

Company Culture

• Innovation: We encourage innovative thinking to improve our services and guest experiences.
• Employee Well-being: The well-being of our employees is a priority, with programs designed to support their health and happiness.
• Growth: We support personal and professional growth, fostering an environment where employees can thrive.