Retail Manager

Job Description

We are seeking a motivated and skilled Retail Manager to join our Durban team. In this role, you will be responsible for overseeing daily store operations, driving sales performance, and ensuring exceptional customer experiences. The ideal candidate will have a strong background in retail management and a passion for customer service.

Responsibilities

• Drive the execution of operational plans and optimize processes.
• Foster a positive team environment focused on customer satisfaction.
• Assess and improve staff training programs to elevate service standards.
• Maintain accurate financial records and reports.
• Develop action plans based on sales analysis and business forecasts.
• Ensure store cleanliness and organization to provide an inviting atmosphere.
• Manage employee scheduling and timekeeping.
• Engage with customers to build long-lasting relationships.

Requirements

Education

• Bachelor’s Degree in Business Management or related field
• MBA is a plus

Experience

• 5+ years of retail experience, with a focus on management roles

Technical Skills

• Financial Acumen
• Marketing Strategies

Soft Skills

• Negotiation Skills
• Conflict Resolution

Certifications

• Retail Management Certification
• Leadership Development Program

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with CRM systems: Experience using customer relationship management systems to improve customer interactions.
• Background in digital marketing: Knowledge of how to leverage digital channels for retail success.

Benefits

• Comprehensive health and wellness programs
• Generous vacation leave and time off policies
• Ongoing training and development opportunities
• Work-life balance initiatives

Company Culture

• Employee Empowerment: We empower our employees to take initiative and contribute to their full potential.
• Continuous Improvement: We are committed to continuous improvement in all that we do.
• Community Engagement: We actively participate in community development initiatives and support local causes.