Store Manager

Job Description

We are seeking an experienced and motivated Store Manager to oversee our team in Cape Town. The ideal candidate will be a natural leader with a passion for retail and customer service, capable of driving sales and managing store operations effectively.

Responsibilities

• Drive sales performance and optimize store operations.
• Foster employee engagement and cultivate a positive work environment.
• Monitor stock levels and order new products as necessary.
• Create promotional displays and marketing initiatives.
• Communicate with vendors and manage supplier relationships.
• Ensure adherence to company policies and procedures.
• Handle customer inquiries and complaints effectively.
• Prepare shift rosters and manage staff schedules.
• Participate in recruitment and onboarding of new staff.
• Provide feedback and recommendations to upper management.

Requirements

Education

• Matric or equivalent qualification
• Bachelor's degree in Retail Management or Business is preferred

Experience

• 5 years of experience in a retail management role

Technical Skills

• Financial Acumen
• Visual Merchandising

Soft Skills

• Time Management
• Team Building

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience in e-commerce management: Knowledge of managing online retail operations.
• Familiarity with CRM systems: Proficient in using customer relationship management software.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Employee discount on store products
• Opportunities for career advancement

Company Culture

• Employee Empowerment: We believe in empowering our employees to take ownership of their roles and make decisions.
• Inclusivity: We celebrate diversity and strive to create an inclusive environment for all.
• Community Engagement: We actively participate in community initiatives and encourage our staff to get involved.