Customer Service Representative

Job Description

As a Customer Service Representative in Pretoria, you will be the frontline of our company, delivering outstanding service to our customers. Your role will include responding to inquiries, resolving issues, and ensuring a positive customer experience. We're looking for individuals who are passionate about helping others and can thrive in a fast-paced environment.

Responsibilities

• Provide exceptional customer support through effective communication.
• Handle returns and exchanges according to company policies.
• Promote company products/services to enhance customer experience.
• Stay updated on product/service changes and industry trends.
• Support other customer service team members as needed.

Requirements

Education

• Matric or equivalent qualification
• Relevant certifications in customer service are advantageous

Experience

• 1+ years of experience in a customer service role

Technical Skills

• Customer Relationship Management (CRM)
• Problem-solving

Soft Skills

• Communication
• Empathy

Certifications

• Customer Service Excellence Certificate

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in sales support roles: Background in assisting sales teams to meet targets.
• Knowledge of conflict resolution techniques: Skills in handling difficult conversations with customers.

Benefits

• Comprehensive medical aid
• Flexible working hours
• Employee discounts on services
• Ongoing training and development programs

Company Culture

• Innovation: We encourage innovative thinking and welcome new ideas from our team members.
• Supportive Environment: We aim to create a supportive workplace that helps employees to succeed.
• Diversity and Respect: We value diversity and strive to create an inclusive culture.