IT Support Technician

Job Description

Join our expanding team as an IT Support Technician. In this critical role, you will manage everyday IT operations, assist in the configuration of new systems, help users overcome technical issues, and contribute to system upgrades. We appreciate enthusiasm for learning and developing new skills.

Responsibilities

• Monitor ticketing system and resolve end-user requests.
• Assist with inventory management of IT equipment.
• Provide training and support for new technologies.
• Collaborate with IT team members on projects and tasks.
• Contribute to the development of user guides and documentation.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science is an advantage

Experience

• 2+ years of experience in IT support or similar role

Technical Skills

• Windows and Linux operating systems
• Networking fundamentals
• Help Desk Software

Soft Skills

• Communication
• Customer service
• Analytical thinking

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Proficiency in managing user accounts and permissions.
• Familiarity with cloud services: Experience with platforms such as AWS or Microsoft Azure.

Benefits

• Comprehensive health benefits
• Performance bonuses
• Work-life balance through flexible hours
• Team-building activities

Company Culture

• Inclusivity: We embrace diversity and encourage input from all backgrounds.
• Work-Life Balance: We prioritize a healthy balance between professional and personal life.
• Employee Recognition: We celebrate achievements and contributions within the team.