IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician in Durban. You will provide exceptional customer service by addressing technical queries, resolving issues related to hardware and software, and assisting with IT projects. If you have a solid foundation in IT and enjoy working in a fast-paced environment, we want to hear from you!

Responsibilities

• Respond to support requests in a timely manner.
• Diagnose and resolve technical hardware and software issues.
• Assist with the implementation of IT projects.
• Monitor and manage backup and recovery solutions.
• Maintain IT inventory and procurement.
• Assist users with software installation and upgrades.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in IT preferred

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Mac OS
• Cloud Services

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Virtualization: Experience with virtualization technologies such as VMware or Hyper-V.
• Help Desk Management Tools: Familiarity with tools for managing help desk requests and ticketing.

Benefits

• Comprehensive health and wellness benefits
• Performance-based bonuses
• Opportunities for career advancement
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We are dedicated to continuous improvement in our processes and services.
• Respect and Integrity: We uphold respect and integrity in all interactions with colleagues and clients.
• Community Engagement: We actively engage in community initiatives and support local causes.