Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative to join our dynamic team in Durban. The ideal candidate will have a passion for helping others and providing outstanding service, actively engaging with customers to resolve inquiries and ensure satisfaction.

Responsibilities

• Deliver excellent customer service to enhance satisfaction and retention.
• Accurately record customer feedback and report trends to management.
• Participate in customer service training programs to improve skills and knowledge.
• Assist in the development of customer service scripts and FAQs.
• Contribute to a positive team environment through collaboration and support.

Requirements

Education

• Matric (Grade 12) or equivalent
• Diploma in Customer Relations or similar qualification

Experience

• 2+ years of experience in a customer service role

Technical Skills

• Communication
• Time Management

Soft Skills

• Customer Focus
• Conflict Resolution

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Previous call centre experience: Experience working in a call center environment is preferred.
• Sales experience: Experience in a sales-driven environment would be advantageous.

Benefits

• Comprehensive health insurance options
• Work-life balance with flexible hours
• Employee training and development programs
• Recognition and rewards for excellence

Company Culture

• Customer-Centric Mindset: Our focus is always on the customer, ensuring their needs are prioritized.
• Innovation and Improvement: We encourage creative thinking and novel ideas to improve our services.
• Work-Life Balance: We promote a healthy work-life balance for our employees, supporting their well-being.