Receptionist and Information Clerk

Job Description

As a Receptionist and Information Clerk, you play a vital role in our customer service team. You will be responsible for answering incoming calls, providing information about our services, and resolving customer queries efficiently. We are looking for someone with excellent communication skills and a strong ability to work under pressure. If you're passionate about helping others, this is the role for you.

Responsibilities

• Respond to incoming calls and provide information to callers.
• Resolve customer complaints or refer to the appropriate person for resolution.
• Maintain accurate records of calls and customer interactions.
• Perform data entry and manage filing systems.
• Assist with scheduling and logistics for meetings.
• Provide support to other departments as needed.
• Update customer information in the database accurately.
• Follow up with customers to ensure satisfaction after interactions.

Requirements

Education

• Matric or equivalent
• Further education in customer service or communications is a plus

Experience

• Experience in the telecommunications industry is advantageous

Technical Skills

• Strong organizational and time management skills
• Excellent typing skills

Soft Skills

• Good problem-solving and decision-making skills
• Ability to learn new information quickly

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate effectively in both languages.

Benefits

• Comprehensive health benefits including dental and vision insurance.
• Flexible working hours and potential remote work options.
• Employee training and development opportunities.
• Performance bonuses based on customer satisfaction metrics.

Company Culture

• Inclusivity: Diversity and inclusiveness are key to our success as a team.
• Employee Wellbeing: We provide a supportive environment that promotes mental and physical wellbeing.