IT Support Technician

Job Description

Looking for an enthusiastic IT Support Technician to be part of our growing team in Pretoria. You will assist with troubleshooting technology-related problems, maintain IT inventory, and help implement solutions that improve efficiency. Your expertise will play a critical role in ensuring our technology meets the needs of our staff and clients.

Responsibilities

• Provide first-level helpdesk support to users via phone, email, and in-person.
• Resolve technical queries related to hardware, software, and network issues.
• Assist with the deployment of updated software and patches to systems.
• Conduct periodic testing and updates of company systems and applications.
• Create user accounts and manage user permissions in company systems.
• Ensure all IT procedures are followed according to company policy.
• Collaborate with third-party service providers for software and hardware repairs.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is preferred

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows and Mac OS
• Networking Fundamentals
• Microsoft Office Suite
• Active Directory

Soft Skills

• Customer Service
• Communication Skills
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote desktop tools: Knowledge of and experience in using remote support software and tools.
• Familiarity with ITIL framework: Understanding of ITIL principles and practices for IT service management.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for training and professional development
• Work-life balance provisions

Company Culture

• Collaborative Environment: Encouraging teamwork and collaboration across all departments to drive innovation and success.
• Continuous Improvement: We value continuous learning and provide opportunities for professional growth.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive workplace where all voices are heard.