Hospitality Manager

Job Description

We are seeking a talented Hospitality Manager to oversee the daily operations and marketing strategies of our venues in Cape Town. The ideal candidate will have a robust understanding of hospitality management and a passion for delivering outstanding service to guests. You'll be responsible for driving brand awareness and enhancing guest satisfaction through innovative marketing campaigns and exceptional service delivery.

Responsibilities

• Direct daily operations of hospitality venues to meet organizational standards.
• Formulate and execute comprehensive marketing strategies.
• Ensure guests receive high-quality service and address any complaints promptly.
• Oversee staff recruitment, training, and performance management.
• Conduct market research to identify potential business opportunities.
• Manage financial budgets and assist with forecasting.
• Establish and maintain relationships with key stakeholders and suppliers.
• Plan and implement events to enhance customer engagement.
• Review and manage customer feedback and service quality metrics.
• Promote a positive and collaborative team environment.

Requirements

Education

• Bachelor's degree in Hospitality or Business Management
• MBA in Hospitality Management preferred

Experience

• 5+ years of managerial experience in the hospitality industry

Technical Skills

• Sales Management
• Event Planning

Soft Skills

• Customer Service
• Problem-solving

Certifications

• Food Safety Certification
• Certified Marketing Professional

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Knowledge of local attractions: Familiarity with local culture and tourism trends in Cape Town.
• Experience in staff training and development: Ability to design and implement training programs for hospitality staff.

Benefits

• Comprehensive health benefits
• Employee discounts on services
• Flexible work arrangements
• Continuous training and development opportunities

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to inclusive practices in our workplace.
• Continuous Improvement: We prioritize ongoing training and development for all employees.
• Work-Life Balance: We promote a healthy work-life balance for all team members.