IT Support Technician

Job Description

Looking for a skilled IT Support Technician to join our Port Elizabeth team. Your focus will be on solving technical problems, maintaining computer systems, and ensuring exemplary service for remote support and on-site assistance.

Responsibilities

• Serve as the primary contact for all IT-related inquiries.
• Assist in the setup and maintenance of IT systems.
• Document technical procedures and provide updates to the team.
• Diagnose and resolve issues, escalating as needed.
• Create and maintain user guides for systems and procedures.
• Engage in training and professional development activities.
• Collaborate with team members to introduce new technologies.
• Conduct regular system checks and updates to enhance security.

Requirements

Education

• Certificate in IT Support or Computer Technology
• Higher diploma in IT is a plus

Experience

• 3+ years of experience in technical support

Technical Skills

• Troubleshooting Hardware
• Systems Installation

Soft Skills

• Analytical Thinking
• Teamwork

Languages

• English: Fluent

Benefits

• Comprehensive health insurance options.
• Professional growth opportunities.
• Work-life balance initiatives.
• Employee recognition programs.

Company Culture

• Employee Development: We provide training and resources for personal and professional growth.
• Supportive Management: Our management team is approachable and supportive.
• Work-Life Balance: We value our employees' well-being and provide flexible options.