Customer Support Representative

Job Description

Join our Durban team as a Customer Support Representative! You will be responsible for managing customer interactions, resolving issues, and providing product information with an emphasis on customer satisfaction. If you have strong communication skills and a proactive attitude, we want to hear from you.

Responsibilities

• Manage customer interactions and provide timely responses.
• Offer solutions to customer inquiries regarding products and services.
• Document and track customer issues and resolutions.
• Engage with team members to enhance customer service strategies.
• Assist in developing materials for customer support.
• Conduct follow-up with customers to ensure full satisfaction.

Requirements

Education

• Matric or equivalent
• Bachelor's degree in Business Administration or related field is an advantage

Experience

• 2+ years in customer service or a similar role

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Multilingual capabilities: Ability to communicate in multiple languages, especially African languages.
• Experience dealing with difficult customers: Skills in managing tough customer interactions effectively.

Benefits

• Comprehensive health cover and wellness initiatives
• Performance-based incentives and bonuses
• Work-life balance with flexible schedules
• Professional development programs

Company Culture

• Innovation: We encourage creative solutions and value new ideas from every team member.
• Diversity and Inclusion: We aim to create a workplace that celebrates diversity and nurtures a culture of inclusion.
• Work-life Balance: We support our employees in maintaining a healthy work-life balance.