Technical Support Specialist

Job Description

We are looking for a dedicated Technical Support Specialist in Durban to enhance our team's client service capabilities. In this position, you will resolve technical issues, provide great customer support, and ensure that our systems are operating effectively. Your technical expertise will be vital in creating seamless user experiences.

Responsibilities

• Respond to technical support tickets in a timely manner.
• Evaluate customer needs and provide appropriate solutions.
• Ensure customer satisfaction throughout the support process.
• Help maintain the help desk software and documentation.
• Coordinate with other departments to resolve customer issues.
• Contribute to the knowledge base with newly discovered solutions.
• Follow up with customers to ensure issues are fully resolved.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in technical support or IT helpdesk

Technical Skills

• Linux OS
• Troubleshooting skills

Soft Skills

• Problem-solving
• Patience

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in VoIP technologies: Understanding of VoIP systems and setup.
• Familiarity with cloud services: Basic knowledge of cloud platforms like AWS and Azure.

Benefits

• Health insurance, retirement plans, and bonuses
• Flexible working arrangements and remote options
• Continuous professional development programs
• Employee discounts and perks

Company Culture

• Diversity: We embrace diversity and are committed to fostering an inclusive environment.
• Work-life Balance: We support a healthy work-life balance for all team members.
• Community Engagement: We focus on giving back to our community and supporting local initiatives.