Technical Support Specialist

Job Description

We are seeking a proactive and skilled Technical Support Specialist to join our team in Port Elizabeth. In this role, you'll be responsible for troubleshooting technical issues, providing exceptional customer service, and ensuring that our clients receive top-notch support for all our IT products and services. The ideal candidate will possess excellent problem-solving skills and a passion for technology.

Responsibilities

• Act as the first point of contact for customer inquiries and support.
• Identify and escalate priority issues to the appropriate teams.
• Conduct follow-up calls to ensure customer satisfaction.
• Gather feedback from customers to improve service quality.
• Participate in team meetings to enhance knowledge sharing.

Advantageous

• Background in Telecommunications: Knowledge of telecommunications systems can be beneficial.
• Experience with VoIP systems: Experience in supporting VoIP telephony solutions.

Benefits

• Comprehensive health coverage
• Generous leave policies
• Support for further education and training
• Employee wellness programs

Company Culture

• Innovation-Driven: Fostering creativity to drive innovation is our priority.
• Supportive Leadership: Management focuses on providing support and guidance to all employees.
• Recognition Culture: Acknowledging achievements and contributions is essential to our values.