Customer Support Specialist

Job Description

We are seeking a dedicated Customer Support Specialist to join our growing team in Johannesburg. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of customer satisfaction. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Handle inbound customer calls and inquiries with professionalism.
• Be the main point of contact for escalation of customer issues.
• Offer solutions and alternatives to meet customer needs.
• Ensure timely follow-ups on customer inquiries.
• Conduct surveys to gauge customer satisfaction.
• Collaborate with other departments to resolve complex issues.
• Share ideas for improving customer service processes.
• Participate in team meetings and contribute to a positive working environment.

Requirements

Education

• Matriculation (High School Diploma)
• Diploma or Degree in Business Management is an advantage

Experience

• 2-4 years of experience in a customer support role preferred.

Technical Skills

• Helpdesk Software
• Social Media Tools

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in the telecommunications industry: Background in handling support for telecom products or services.
• Proven track record of exceeding customer satisfaction metrics: Demonstrated ability to maintain high levels of customer satisfaction.

Benefits

• Attractive remuneration with annual raises based on performance
• Comprehensive healthcare coverage
• Remote work flexibility
• Professional growth and learning initiatives

Company Culture

• Inclusivity: We strive to create a workplace where every voice is heard and valued, promoting diversity.
• Open Communication: Transparent communication is encouraged throughout all levels of the company, ensuring clarity.
• Innovation: We foster an innovative environment, encouraging creative solutions to enhance our service.