Account Manager

Job Description

As an Account Manager at Top Choice Solutions, you will be the primary point of contact for our clients in Port Elizabeth. Your role will involve managing client accounts, ensuring their needs are met, and promoting customer satisfaction. You’ll collaborate closely with various departments to align client expectations with our service delivery.

Responsibilities

• Oversee client accounts from initiation to completion.
• Work closely with the project management team to align on project deliverables.
• Provide regular updates to clients on the status of their accounts.
• Cultivate an understanding of each client’s unique business challenges.
• Develop strategies to drive client engagement and satisfaction.
• Facilitate conflict resolution when issues arise with client expectations.
• Participate in strategic planning sessions to enhance service offerings.

Requirements

Education

• Bachelor's degree in Marketing, Business, or equivalent
• Postgraduate qualification is advantageous

Experience

• 3-5 years of experience in a client-facing role

Technical Skills

• Account management tools
• Data analysis

Soft Skills

• Problem-solving
• Time management

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Knowledge of local market trends: Insight into the South African market and local business landscape.
• Strong networking capabilities: Ability to establish and maintain professional relationships across industries.

Benefits

• Comprehensive health and wellness benefits
• Incentives for meeting client satisfaction targets
• A collaborative work environment with a focus on team success
• Access to ongoing training and development programs

Company Culture

• Client-Focused: Our main goal is to provide exceptional service and build lasting relationships with our clients.
• Innovative Environment: We foster an environment where creativity and innovation are at the heart of our operations.
• Supportive Atmosphere: We provide support for our employees in their professional journey, offering mentorship and guidance.