Technical Support Engineer

Job Description

We are seeking a dedicated Technical Support Engineer to join our Johannesburg team. In this role, you will troubleshoot and resolve a variety of technical issues while providing exceptional customer service. The ideal candidate should have strong problem-solving skills, technical expertise, and a passion for helping others.

Responsibilities

• Resolve technical issues via phone, email, or chat.
• Maintain and update client records in our CRM system.
• Provide feedback on software performance and user experience.
• Lead troubleshooting sessions with customers.
• Implement solutions in a timely manner to prevent service disruptions.
• Mentor junior team members in technical support best practices.
• Participate in ongoing training to improve skill sets.

Advantageous

• Knowledge of SQL databases: Familiarity with SQL databases and ability to write basic queries.
• Experience with cloud services like AWS: Experience in working with cloud computing platforms.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for training and development
• Flexible working hours

Company Culture

• Inclusivity: We pride ourselves on building a diverse and inclusive workplace where every voice is heard.
• Innovation: Our team encourages innovative thinking and creativity in problem-solving.
• Collaboration: We support collaboration and knowledge sharing among team members.