Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our Durban team. This individual will play a crucial role in enhancing customer satisfaction by providing assistance and resolving issues effectively. The ideal candidate will possess excellent communication skills and a passion for helping others.

Responsibilities

• Engage with customers to ensure a positive experience and foster loyalty.
• Handle customer complaints with empathy and professionalism.
• Gather and analyze customer feedback to identify areas for improvement.
• Provide detailed product knowledge to customers.
• Assist in training new staff members on customer service protocols.

Requirements

Education

• Matric or relevant experience in customer service

Experience

• 2+ years of experience in customer support or related field

Technical Skills

• Customer Support Platforms
• Technical Troubleshooting

Soft Skills

• Active Listening
• Empathy

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with CRM software: Hands-on experience with customer relationship management software is preferred.
• Prior retail experience: Experience in a retail environment can boost customer service skills.

Benefits

• Attractive salary with performance bonuses
• Comprehensive health benefits including dental and vision
• Flexible working hours
• Training and career advancement programs

Company Culture

• Inclusivity: Our company promotes an inclusive culture where everyone is welcome and valued.
• Open Communication: We encourage open communication and transparency across all levels of the organization.
• Innovation: We foster an innovative spirit, encouraging creative ideas and solutions from all team members.