Strategic Account Specialist

Job Description

We are seeking a Strategic Account Specialist to manage key client relationships and drive business growth in Pretoria. The successful candidate will be responsible for understanding client needs, developing strategic plans, and ensuring overall satisfaction. If you're passionate about client success and have a knack for relationship building, we want to hear from you!

Responsibilities

• Lead negotiations and renewals for existing contracts.
• Gather and analyze client feedback for continuous improvement.
• Collaborate with marketing for targeted campaigns to key accounts.
• Develop case studies to showcase successful client partnerships.
• Stay informed on product developments and innovations within the company.
• Create presentations for clients to communicate value propositions.
• Support the onboarding process for new clients to ensure a smooth transition.
• Manage administrative tasks related to client contracts and documentation.
• Facilitate effective communication between clients and company teams.
• Evaluate client satisfaction through surveys and implement feedback.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Relevant certifications are beneficial

Experience

• 5+ years of experience in strategic account management

Technical Skills

• Strategic Planning
• Data Analysis

Soft Skills

• Leadership
• Adaptability

Certifications

• Certified Customer Experience Professional (CCEP)
• Negotiation and Influence Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of SAP: Experience with SAP systems for monitoring client interactions.
• Project Management Experience: Experience managing projects and timelines effectively.

Benefits

• Health insurance including dental and vision.
• Flexible working hours with options for remote work.
• Annual leave and personal days.
• Employee discounts on products and services.

Company Culture

• Continuous Improvement: We believe in continuous professional development and personal growth.
• Employee Empowerment: Empowering employees to take ownership of their work and contribute actively.
• Community Engagement: Encouraging involvement in community initiatives and programs.