Hospitality Manager

Job Description

Join our team as a Hospitality Manager in Johannesburg, where you will oversee daily operations ensuring exceptional guest experiences. The ideal candidate will possess strong leadership abilities and a passion for hospitality.

Responsibilities

• Develop and implement operational procedures and policies.
• Ensure that staff are trained to deliver exceptional service.
• Conduct regular inspections to ensure quality assurance.
• Manage budgets and forecast for future expenditures.
• Promote a culture of teamwork and collaboration.
• Organize events and promotional activities to enhance guest offerings.
• Utilize feedback to improve service offerings continuously.

Requirements

Education

• Degree in Business Administration or related

Experience

• 3+ years of experience in a supervisory role in hospitality

Technical Skills

• Staff Management
• Operations Management

Soft Skills

• Problem-solving
• Team Collaboration

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of local tourism and attractions: Understanding of Johannesburg's hospitality landscape and tourist offerings.
• Background in event management: Experience in planning events and functions within a hospitality setting.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company matching
• Paid time off and holiday leave
• Employee discounts at hotel properties

Company Culture

• Customer-focused: Every decision we make aims to enhance the guest experience and satisfaction.
• Continuous Improvement: We believe in constantly improving our services and offerings.
• Community Engagement: We actively participate in community programs and support local initiatives.