Customer Support Representative

Job Description

We are seeking a dedicated and enthusiastic Customer Support Representative to join our vibrant team in Port Elizabeth. The ideal candidate will have a passion for helping others and resolving customer queries efficiently, ensuring a positive customer experience at all touchpoints.

Responsibilities

• Manage incoming calls and customer service inquiries.
• Provide support and technical assistance to customers.
• Develop and maintain customer relationships.
• Educate customers about product features and benefits.
• Handle customer complaints with tact and professionalism.
• Escalate complex issues to the appropriate departments.
• Participate actively in team projects and initiatives.
• Prepare reports on customer feedback and suggestions.
• Contribute to the development of training materials.
• Assist in the creation of FAQs and knowledge base content.

Requirements

Education

• Matric Certificate or equivalent
• Certificate in Customer Support is a plus

Experience

• 2+ years’ experience in a similar customer service role

Technical Skills

• Zendesk or similar ticketing systems
• Social Media Tools

Soft Skills

• Emotional Intelligence
• Teamwork

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Work experience in a fast-paced environment: Ability to adapt quickly and handle multiple tasks efficiently.
• Proficiency in additional languages: Being bilingual or multilingual can enhance communication with diverse clients.

Benefits

• Comprehensive health insurance plan
• Performance bonuses
• Flexible working arrangements
• Staff training programs

Company Culture

• Innovation: We encourage innovative thinking and creative solutions.
• Continuous Improvement: We support ongoing training and development for our employees.
• Respect and Integrity: We maintain a culture of respect and fairness in all our dealings.