Customer Support Representative

Port Elizabeth FULL TIME R10,000 - R15,000 / Month
(R120,000 - R180,000 / Year)

Job Description

We are seeking a dedicated and enthusiastic Customer Support Representative to join our vibrant team in Port Elizabeth. The ideal candidate will have a passion for helping others and resolving customer queries efficiently, ensuring a positive customer experience at all touchpoints.

Responsibilities

  • Manage incoming calls and customer service inquiries.
  • Provide support and technical assistance to customers.
  • Develop and maintain customer relationships.
  • Educate customers about product features and benefits.
  • Handle customer complaints with tact and professionalism.
  • Escalate complex issues to the appropriate departments.
  • Participate actively in team projects and initiatives.
  • Prepare reports on customer feedback and suggestions.
  • Contribute to the development of training materials.
  • Assist in the creation of FAQs and knowledge base content.

Requirements

Education
  • Matric Certificate or equivalent
  • Certificate in Customer Support is a plus
Experience
  • 2+ years’ experience in a similar customer service role
Technical Skills
  • Zendesk or similar ticketing systems
  • Social Media Tools
Soft Skills
  • Emotional Intelligence
  • Teamwork
Languages
  • English: Fluent
  • Xhosa: Conversational

Advantageous

  • Work experience in a fast-paced environment: Ability to adapt quickly and handle multiple tasks efficiently.
  • Proficiency in additional languages: Being bilingual or multilingual can enhance communication with diverse clients.

Benefits

  • Comprehensive health insurance plan
  • Performance bonuses
  • Flexible working arrangements
  • Staff training programs

Company Culture

  • Innovation: We encourage innovative thinking and creative solutions.
  • Continuous Improvement: We support ongoing training and development for our employees.
  • Respect and Integrity: We maintain a culture of respect and fairness in all our dealings.
Status: Closed