Tea Room Manager

Job Description

As the Tea Room Manager, you will oversee the daily operations of a bustling tea room. Your primary responsibility will be to ensure high levels of customer satisfaction, manage a team, and maintain a clean and efficient workplace. This role demands a strong leader with a passion for service and tea.

Responsibilities

• Conduct daily briefings with team members to ensure smooth operations.
• Foster a positive team environment that encourages collaboration and excellence.
• Implement strategies for increasing customer retention and loyalty.
• Oversee the staffing schedule to ensure proper coverage during peak times.
• Monitor customer feedback and implement improvements as necessary.
• Assist in inventory management and cost control measures to keep expenses in check.
• Promote and uphold the brand values and standards of the tea house.
• Coordinate with suppliers to maintain stock levels and quality control.
• Conduct regular staff performance evaluations and provide constructive feedback.
• Participate in community events to promote the tea house's offerings.

Requirements

Education

• High school diploma or equivalent
• Hospitality or Business Management degree is a plus

Experience

• Minimum 2 years of experience in hospitality management, preferably in a café or tea room setting.

Technical Skills

• Sales Skills
• Event Planning

Soft Skills

• Adaptability
• Conflict Resolution

Certifications

• Hospitality Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with event management: Prior experience in organizing tea events or tastings will be beneficial.
• Understanding of health and safety regulations: Knowledge of maintaining compliance with safety standards in the hospitality industry.

Benefits

• Comprehensive health, dental, and vision coverage
• Flexible working hours
• Performance bonuses based on staff retention and customer satisfaction
• Paid time off for vacation and personal days

Company Culture

• Sustainability Focus: We are committed to sustainable sourcing and environmentally responsible practices.
• Inclusivity: We celebrate diversity and encourage a welcoming atmosphere for both staff and customers.