Customer Support Representative

Job Description

We are seeking a passionate Customer Support Representative to join our Durban team. In this role, you will be the frontline of our company's customer service, dealing directly with enquiries via phone, email, and chat. Your main goal will be to ensure customer satisfaction while resolving issues efficiently.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Provide accurate information about products and services.
• Ensure compliance with company policies and procedures.
• Gather customer feedback to inform product development.
• Assist in training new team members as required.

Requirements

Education

• Matric or equivalent qualification
• Higher certificate in Customer Service or related field preferred

Experience

• 2-3 years in a customer support role

Technical Skills

• CRM Familiarity
• Social Media Management

Soft Skills

• Adaptability
• Empathy

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Fluency in other South African languages: Ability to communicate in multiple languages is a plus.
• Experience in retail customer service: Background in handling customer inquiries in a retail setting.

Benefits

• Annual salary review
• Flexible working hours
• Employee discounts on products and services
• Support for professional development

Company Culture

• Innovation: Encouraging creative solutions and innovative approaches in serving our customers.
• Respect and Integrity: We value respect and integrity in all our interactions, both internally and externally.
• Continuous Improvement: We strive for continuous improvement in our processes and customer service.